Privacy Policy

1. Introduction

Welcome to CCNails ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Name, email address, and phone number
• Profile picture and preferences
• Booking and appointment history
• Payment information (processed securely through third-party payment processors)
• Location data (when you enable location services)
• Communication records (chat messages, reviews, feedback)

2.2 Automatically Collected Information

• Device information (device type, operating system, unique device identifiers)
• Usage data (app features used, time spent, interaction patterns)
• Log data (IP address, access times, error logs)
• Analytics data to improve our services

3. How We Use Your Information

We use your information for the following purposes:

• Providing and maintaining our salon booking services
• Processing appointments and managing bookings
• Facilitating communication between customers and salon providers
• Processing payments and managing billing
• Sending appointment confirmations, reminders, and notifications
• Improving our app functionality and user experience
• Providing customer support and responding to inquiries
• Preventing fraud and ensuring platform security
• Complying with legal obligations

4. Information Sharing and Disclosure

4.1 With Salon Partners

We share necessary booking information with salon partners to facilitate your appointments, including your name, contact details, and service preferences.

4.2 With Service Providers

We may share information with trusted third-party service providers who assist us with:

• Payment processing
• Analytics and app performance monitoring
• Customer support services
• Marketing and communication services

4.3 Legal Requirements

We may disclose your information when required by law, court order, or government regulation.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure data storage and backup procedures

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data to another service
• Opt-out: Unsubscribe from marketing communications
• Location Services: Disable location tracking in your device settings

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Typically:

• Account information: Until account deletion or 3 years of inactivity
• Booking history: 7 years for business and tax purposes
• Communication records: 2 years
• Analytics data: Aggregated and anonymized after 2 years

8. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover we have collected information from a child under 13, we will delete it immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information during such transfers.

10. Third-Party Links and Services

Our app may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not cover the privacy practices of these third parties. We encourage you to review their privacy policies.

11. Push Notifications

We may send push notifications for appointment reminders, promotions, and app updates. You can disable these notifications in your device settings or within the app.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or via email. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

13. Contact Information

14. Compliance with Hong Kong Privacy Laws

We comply with the Personal Data (Privacy) Ordinance (PDPO) of Hong Kong. Under the PDPO, you have the right to:

• Request access to your personal data
• Request correction of inaccurate personal data
• Request cessation of use of your personal data for direct marketing
• Be informed of the purposes for which your data is collected

15. Google Play Store Compliance

This app complies with Google Play Store policies regarding:

• Transparent data collection and usage practices
• Secure handling of sensitive user information
• Clear disclosure of third-party integrations
• User consent for data processing activities

16. Governing Law

This Privacy Policy is governed by the laws of the Hong Kong Special Administrative Region. Any disputes arising from this policy will be resolved in the courts of Hong Kong SAR.

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This privacy policy was last updated on November 10, 2025.